GROUND

Delivery time: 1 - 8 business days from the time your order is placed and we received it. If your part/s are SPECIAL ORDER items coming from the factory warehouse, your shipping time will be from the date the part/s arrive at our Las Vegas warehouse.

FEDEX 2nd Day

Delivery time: 2 business days after order is shipped out from our Las Vegas, NV warehouse. If your part/s are SPECIAL ORDER items coming from the factory warehouse, your shipping time will be from the date the part/s arrive at our Las Vegas warehouse.

PLEASE CONTACT US FOR PART/S AVAILABILITY PRIOR TO PLACING AN ORDER USING 2ND DAY AIR OPTION.

OVERSIZE SHIPPING:

NOTE: Due to hazardous material shipping regulations, we DO NOT ship chemicals, liquids, airbags, or seat belts. This includes: Motor oils, automatic transmission fluids, gear oils and brake fluid.

Gaudin Porsche will NOT accept returns after 30 days of the date the product was received by the buyer unless otherwise specified at the time of purchase.

*All returns must be as you received them, uninstalled, and in the original packaging. Returns will not be accepted if the original Porsche packaging is not included or has been altered in any way. This includes but is not limited to missing Porsche labels, writing on the packaging, or physical damage to the packaging. All returns must be deemed resalable by Gaudin Porsche before being credited.

*If your order arrived damaged or incorrect, please repackage the item(s) in the original shipping package and contact Gaudin Porsche directly for return authorization and return procedure.

*We are not responsible for lost or stolen packages, and all such claims must be processed through the shipping company.

*All returns must be packaged securely. We are not responsible for damaged returns resulting from inadequate packaging.

*Any items not deemed returnable will be shipped back at the owner's expense or scrapped.

NOT ALL ITEMS ARE ELIGIBLE FOR RETURNS

Special order parts, electrical items, control units, and custom-made products can not be returned for any reason.

Programming & VIN Pairing: Many control modules are VIN-locked to a specific vehicle, making them impossible to resell.

Electronic Sensitivity: Electrical parts are susceptible to failure if improperly installed or even handled.

Painted parts or modified parts are not eligible for return. Please note that if your order does NOT include the VIN, there may be issues with a return or an exchange.

REFUND PROCESSING

Refunds are normally processed and credited within 2-3 business days. Once the part has been returned, it will be refunded to the card or account associated with the order. Shipping charges are not normally refunded.

HOW TO RETURN:

We do not issue RMA's

Contact Gaudin Porsche directly via Email or phone for approval of each item or part # before shipping parts back.

Please send a photo to [email protected] or 702-825-7249 of part(s) condition and part # for approval.

Orders returned that were specially ordered from Porsche are subject to a 20% restocking fee.

If you need to make a return, please note that the customer is responsible for all shipping costs associated with returning the item(s) back to our store. Shipping costs are non-refundable.

Please ship item/s back to the address on your invoice:

Gaudin Porsche of Las Vegas

Attn. Parts Dept.

6800 Redwood street

Las Vegas, NV 89118

Please include a copy of the invoice so we know who the parts are coming from.

All returns must be as you received them, in the bag or box the item came in with the Porsche sticker.

Once we receive the item(s) we will review your return and do a credit through the website where you placed your order.

This process will be a refund back to the card associated with your order.

CORE RETURNS

Some products have a core charge associated with them. A core is some portion of a part that can be remanufactured by its manufacturer. Doing this saves the manufacturer money and helps our environment. For this reason, a product with a core has an additional charge associated with it. If the old part is returned in reusable condition, simply mail the core back in the box that you received the new item in a shipping box to us along with your original receipt within thirty (30) days of the delivery date and your core refund will be issued! The purchaser is responsible for these shipping charges in order to return the part. Core returns must be the exact same part purchased and cannot be damaged with all fluids drained.